Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at contact@jibbsystreetwear.com. Returns should be sent to the following address:

Calle Playa del Sardinero 54
Las Rozas de Madrid, 28290
Spain

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Customers are responsible for return shipping costs. If we provide a prepaid return label, we’ll inform you of its cost in advance, and this amount will be deducted from your refund with your agreement.

If your item is defective, arrives damaged, or we sent you the wrong item, JIBBSY will cover the return shipping costs.

If you have any questions about returns, feel free to contact us at contact@jibbsystreetwear.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and do our best to resolve it as quickly as possible.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify, the item must be returned in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@jibbsystreetwear.com.